Customer relation management (CRM), software that allows your business to deliver seamless customer experiences by providing sales data and customer interactions, is what a customer relationship management (CRM) tool does. It is useful for effective organizational management, building customer relationships, data accessibility and collaboration, as well as boosting sales.
Microsoft Dynamics 365 CRM helps businesses to digitally transform their businesses and thrive in a competitive market. According to industry estimates, 91% of businesses employing more than 10 people use CRM software.
What is Microsoft Dynamics 365 CRM?
Microsoft Dynamics 365 CRM, a SaaS application that uses AI features, helps organizations deliver actionable and quick insights. It boasts industry-leading technology and a comprehensive suite of critical applications. It also offers out-of-the box integration support for Microsoft 365, scalability and reliability.
Microsoft Dynamics 365 CRM enables businesses to make data-driven business decisions. It also enables automation of many tasks through analytics modules, built-in AI and thereby boosting overall organizational efficiency. It offers a variety of apps that can be tailored to meet business needs, including:
Project Service Automation
Marketing
Sales
Customer Service
Finance and Operations
Customer Insights
Field Service
Talent
Retail
Why should organizations choose Dynamics 365 CRM over other CRMs
Allows enhanced system customization
Its intuitive user interface is the best in user adoption
Automates repetitive tasks that are long-term, sends important emails to clients and partners, and warns employees about open or pending client issues
Integrates seamlessly with Microsoft products like Excel, Teams, Power BI, and Teams. Also offers application and data source integration
Competitive pricing and a commitment to supporting growing businesses
It comes with powerful tools like LinkedIn Sales Navigator and Assistant, which can help you increase your overall productivity.
Flexible architecture and innovative features allow for a central view of all client services requests and calendars.
Enhances Microsoft Office Outlook to transform it into a tool for managing client data
Businesses can conduct omnichannel marketing campaigns via webinars, emails, and phone calls for lead generation
How to master Dynamics 365 CRM
Dynamics 365 CRM is easy to use, even for those with no technical background. It is not easy to grasp all of its features and functionalities because it has many.
Start with Microsoft study materials and modules to master Dynamics 365 CRM. To learn about the many applications and their business value, you can start with the to Microsoft Dynamics 365′ module. This will help you understand how they are important in digital transformation using AI and mixed reality.
You can take various training courses to earn your Dynamics 365 certification and pursue a career as a Dynamics 365 consultant or developer.
Certification for Dynamics 365 Fundamentals (CRM), MB-910
The Dynamics 365 CRM certification can be used for:
Looking for a career change to Dynamics 365 (CRM), IT professionals in the workplace?
Stakeholders and business owners who want to expand their businesses
Graduates and students looking for career advancement
Developers and aspiring consultants looking to validate their skills and knowledge in CRM and business operations
The certification is 99 US dollars and valid for one year. It can be renewed at Microsoft Learn free of charge within six months. After gaining some expertise, you can choose to upgrade to advanced-level certifications.
To improve your proficiency in Dynamics 365 CRM, here are some associate-level certifications you can get:
Dynamics 365 Sales Functional Consultant Associate
Dynamics 365 Marketing Functional Consultant Associate
Dynamics 365 Field Service Functional Consultant Associate
Dynamics 365 Customer Service Functional Advisor Associate
Associate certifications are available for US$ 165 and are valid for one-year. Best training courses to prepare for a Dynamics 365 certificate
You can prepare for the Dynamics certification exam by taking tutorials and training courses. Before taking the final exam, you can opt to receive instructor-led training from Microsoft Learn.
NetCom Learning offers a 2-day crash course, MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM), which will equip you with the knowledge and skills necessary to pass the certification exam. You will also learn about the field operations and customer service aspects of sales, marketing, and customer service. This course will help you to improve your skills in customizing, configuring, installing and administering Dynamics 365 CRM.